Describe, in measurable terms, the services that will be provided under a contract. For example, when used as a call center metric, service levels measure the percentage of incoming calls that an agent answers in an established amount of time.
Procurement Courses
For Individuals
- PSPP: Procurement program for individual
- CMP: Contract Management Program – Essentials for Individuals
For Teams
- PSPP: Procurement program for Team
- CMP Contract Management Program – Essentials for Teams
- Webinars: Webinars for my Team
Disclaimer: The views and opinions expressed in this article are those of the Subject Matter Experts and do not necessarily reflect the official policy or position of The Procurement School.