The portion of a contract that sets out the contractual expectations for both parties, mechanisms for monitoring and reporting on performance with associated incentives and remedies, and dispute resolution and escalation provisions. It is the framework that enables contract performance management. Frameworks can be quite simple, with two or three service levels and a simple evaluation, remedy and escalation process embedded into the body of the contract, or they can be very comprehensive with detailed schedules appended to the contract.
Procurement Courses
For Individuals
- PSPP: Procurement program for individual
- CMP: Contract Management Program – Essentials for Individuals
For Teams
- PSPP: Procurement program for Team
- CMP Contract Management Program – Essentials for Teams
- Webinars: Webinars for my Team
Disclaimer: The views and opinions expressed in this article are those of the Subject Matter Experts and do not necessarily reflect the official policy or position of The Procurement School.