In November 2012, The City of Calgary launched its Corporate Project Management Framework (CPMF) program in response to recommendations prepared by the City Auditor’s Office as a result of audits of several major capital projects. In the first two years of the CPMF Program, ten minimum project management standards for capital projects were developed and implemented. In addition to those standards, the CPMF program produced a number of documents to support the integral relationship of project management and contract management. These documents include comprehensive guidelines for alternative contract strategies and The City’s procurement policies and processes. Along with these guidelines, a CPMF project delivered contracting and procurement training recommendations for City project managers.
In August, 2013, The City issued an RFP seeking the services of a curriculum development and training delivery organization to develop and deliver a comprehensive procurement and contract management training program to City employees, to develop and increase their competence to procure and manage contracts. NECI was the successful respondent to the RFP and awarded the contract to develop the program.
The first phase of the project was critical. NECI embarked on a thorough needs analysis to ensure that The City training program would enable the desired performance outcomes and meet the needs of the target audience. The analysis also identified any non-training issues affecting performance and detailed recommendations to enable the desired outcomes.
As a result of the needs analysis, a competency framework and gap analysis was presented along with detailed training and non-training solutions. This led to a customized version of NECI’s PSPP 101 course being developed and piloted to City project managers in June of 2014. Detailed feedback was gathered from the initial group of students, and the course was then further tailored into the final 2-day classroom workshop for ongoing delivery. In addition, experts from Supply and Legal are joining the classes to answer questions and provide updates as to progress and changes affecting procurement at the City.
Due to its initial success, The City has continued to offer the workshop for project managers and has opened up registration to other procurement and contracting staff as well. They are also considering an online delivery option for the course in future to help best serve staff learning needs for the long-term.
The City representatives organizing the training have received excellent feedback about the value of the training, especially from project managers. Here are some of the comments from participant evaluations:
“The best part of this course was the relevance to how The City of Calgary manages an RFx and contracts.”
“Great course which will really help PMs at The City understand the procurement process.”
“The instructor was very knowledgeable and the content was full of info. One of the best City courses I have attended.”
“Great content. Excellent facilitator and credible.”
In 2016 NECI developed a customized online PSPP 101 course which was launched by the City of Calgary in the spring and is hosted by NECI. City procurement staff and Project Managers now have access to comprehensive online, self-directed training on a just-in-time basis. With increased flexibility and no travel time required, the City can maximize training budgets and increase the availability of high quality educational opportunities provided to City staff.
The City of Calgary also continues to offer the customized PSPP 101 classroom course on a regular basis, for those who prefer face to face training.
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